Sign-in and account
Trouble signing in, an expired session, or profile information that needs correction.
Support when you need it.
Send questions, feedback, or issue details to the official MedTerm support email.
Contact us directly
We accept support requests in Vietnamese or English and will respond as soon as possible.
Use the email address associated with your account for requests involving sign-in or personal data.
How can MedTerm help?
Include the right context so we can investigate your request quickly and safely.
Learning progress
Progress not syncing, learning content not unlocking, or results displaying incorrectly.
Content and dictionary
Report a term, reading, meaning, audio file, or learning item that needs review.
App issue
The app does not behave as expected, closes unexpectedly, or has a display problem on your device.
Useful details to include
You do not need to send sensitive information. Only include enough context for us to identify the issue.
Your MedTerm account email if the issue is related to your account.
Your device model, operating-system version, and MedTerm version.
A short description of the actions before the issue and a screenshot when appropriate.
Want to delete your account?
The account deletion page explains how to submit a request, what data is handled, and when limited retention may apply.
Do not send your password, OTP, sign-in code, or health information in a support email.