Delete directly in the app
Sign in to MedTerm, open Profile, choose Delete account, and confirm. This is the quickest option while you can still access the app.
Request deletion of your MedTerm account.
Delete your account in the app or email us from the address associated with your account.
You do not need to reinstall MedTerm to submit a deletion request by email.
Two ways to submit a request
Choose the method that matches your current access to your account.
Submit a request by email
Email us from the address associated with your MedTerm account using the subject MedTerm account deletion request. We may verify your identity before processing the request.
nguyentnphan123@gmail.comWhat data will be deleted?
After a valid request is processed, the account and associated personal data will be deleted or anonymized.
Account and profile
Account identifiers, email, display name, profile picture, phone number, and address you provided.
Learning activity
Progress, learning sessions, answers, scores, exam results, unlocked content, and terms due for review.
Community-linked data
Leaderboard information, referral codes, and other activity data directly associated with the account.
Limited retention
Some information may be retained where required by law or necessary for security, fraud prevention, dispute resolution, and agreement enforcement. Retained data is limited to those purposes.
Data may remain in protected backups for a limited period until it is overwritten through the normal backup cycle.
Removing the app from your device does not automatically delete your account or server-side data.
Protecting your account
Send the request from the email address associated with your account to prevent unauthorized deletion. MedTerm will not ask for your password, OTP, or sign-in code.
Do not send your password, OTP, sign-in code, or health information in a support email.